PRW Power warrants that all of its products are free from defects in material and workmanship, and against excessive wear for a period of (1) one year from the date of purchase. This limited warranty shall cover the original purchaser.
PRW’s obligation under this warranty is limited to the repair or replacement of its product. To make a warranty claim, the part must be returned within (1) one year of purchase to the address listed below, freight prepaid. Items covered under warranty will be returned to you freight collect.
It is the responsibility of the installer to ensure that all of the components are correct before installation. PRW assumes no liability for any errors relative to tolerances, component selection, or installation.
There is absolutely no warranty on the following:
If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
The following rules apply:
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Googlepay, Applepay, Etc). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
Return the item shipping prepaid and insured, within one year period of purchase to :
PRW Power, Inc.
Attn: Return Goods Dept - RMA # _______
1722 Illinois Avenue
Perris, California 92571
Online selection may vary from PRW Power authorized dealers. Pricing and offers are subject to change without notice.
At PRW Power, we value your privacy. To enhance your shopping experience, PRW Power collects personal data (as defined below) through our website, www.prwpower.com. This Privacy Policy outlines how we use this personal data to improve our customer service. Please review this document carefully.
**Third-Party Retailers**
Some of our products are sold through third-party retailers, but PRW Power does not collect data from these sales. For privacy policies at these retailers, contact the appropriate person within their organization.
**Information Collection and Use**
PRW Power may collect two types of information about users: "Aggregate Information" (e.g., the number of users logging onto our Site daily or the frequency of customer visits) and "Personal Information" (e.g., name, email address, mailing address, phone number, credit card number, and purchase history). Our goal is to provide an optimal shopping experience and communicate about our products, promotions, contests, and services. We may also use this information to target promotions and develop our brand.
**Aggregate Information Collection**
Aggregate Information is non-personally identifiable information, such as gender, age, types of products purchased, frequently accessed site pages, visit frequency, or entered keywords. It is used collectively and does not identify individuals. For example, the number of shoppers at PRW Power during a specific period is Aggregate Information.
**Personal Information Collection**
Personal Information is collected online by us or our service providers when users register on PRW Power to purchase items, use our services, receive newsletters, answer surveys, enter contests, and more. A "user profile" is created to keep track of your interests and purchases. We may also receive demographic information from third parties.
**Order-Related and Promotional Emails**
You agree to receive emails from PRW Power regarding your transactions. Additionally, PRW Power and its affiliates may send promotional emails and
newsletters to those who opt in during registration or through our email sign-up form. To unsubscribe, follow the instructions in the promotional emails.
**Sharing Information with Third Parties**
PRW Power does not share, sell, or trade your Personal Information gathered online (e.g., email addresses or survey data) with third parties. PRW Power does not participate in cooperative databases that provide other companies access to consumer Personal Information.
Personal and Aggregate Information collected by PRW Power may be shared with reputable third-party organizations for marketing and promotional purposes on behalf of PRW Power. Third-party contacts to our customers may be made only through postal mail.
**Service Providers**
PRW Power may share Aggregate and Personal Information with consultants, service providers, and affiliates for internal business purposes. This information includes products viewed and/or purchased, location (state/zip code if an order is placed), and the Internet Protocol (IP) address of your computer. An IP address is assigned automatically when you surf the web and helps us understand what pages and products interest our customers.
**PRW Power Terms and Conditions**
Welcome to PRW Power. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.
**Acceptance of Terms**
By using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use this website.
**Modification of Terms**
PRW Power reserves the right to change these Terms and Conditions at any time. Your continued use of the website after any changes signifies your acceptance of the new terms.
**Intellectual Property Rights**
All content on this website, including text, graphics, logos, images, and software, is the property of PRW Power or its content suppliers and is protected by international copyright laws. All content, including but not limited to, articles, stories, images, video, graphics, sounds, software, and source code on the Site is subject to copyright protection and may not be displayed, reproduced, modified, or used in any way except as expressly permitted by these Terms and Conditions, or with the prior written permission of PRW Power. Unauthorized use of this content is strictly prohibited.
**Product Information**
We strive to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that product descriptions, pricing, or other content on the website is accurate, complete, reliable, current, or error-free.
**Pricing and Availability**
All prices are subject to change without notice. PRW Power reserves the right to adjust prices, products, and offers at any time. Product availability is subject to change without notice.
**Payment Terms**
All payments must be received by us before shipment. We accept payment by various methods, which will be detailed during the purchase process.
**Shipping and Delivery**
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
**Returns and Refunds**
Our return and refund policies are detailed on our website. Please review them carefully before making a purchase.
**Governing Law**
These Terms and Conditions are governed by and construed in accordance with the laws of the state in which PRW Power is headquartered, without regard to its conflict of law principles.
Advisory sales personnel are available Monday thru Friday from 7am to 4pm Pacific Standard Time. PRW is closed Saturday and Sunday, and all legal holidays.
Technical advice is available from any of the PRW sales personnel. For assistance, dial the free PRW help line at (888) 377-9779. The PRW 24 hour fax line is (951) 928-8555, via email at info@PRWpower.com or write to:
PRW Power, INC.
1722 Illinois Avenue, Perris, California 92571
Toll Free: (888) 377-9779 – Local: (951) 436-7900 – Fax: (951) 928-8555
www.prwpower.com
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